US Customer Policies
US Customer Policies
*This is for US (United States) based customers ONLY, if you are an international customer, please refer to the International Customer Policies*
Thank you for choosing sundaykinda.love! We're excited to serve customers worldwide and want to ensure a smooth shopping experience for all. Please take a moment to review our US customer policies below:
RETURNS
Products can be returned for a refund, subject to the following terms and conditions:
- product(s) must be returned in its original condition, if the sweater has been washed, is damaged or dirty, we cannot guarantee a full refund
- return request made within 14 days of receiving your order
- all related shipping costs are covered by you
To start a return, please visit our Return Portal.
EXCHANGES
I understand sometimes exchanges are necessary. If the sweater you purchased does not fit your expectations, please request an exchange within 10 days of receiving your order.
- Please note that all sweaters must be returned in its original condition. If the sweater has been washed, is damaged or dirty, we cannot guarantee an exchange will be permitted.
- Please return the sweater(s) to the following address:
sundaykinda.love
PO Box 348555
Sacramento, CA 95834
- Please note that shipping costs for returning the items are the responsibility of the customer but the exchanged sweater will be sent to you at no extra cost.
- In the event that you make a mistake with your order, please email your order number and request to hello@sundaykinda.love within 7 days of placing the order with the correct size/color.
- If your exchange request exceeds 7 days, there may be a delay in the fulfillment of your order as I will have to order a new blank sweater
SHIPPING
sundaykinda.love is not responsible for incorrect addresses and lost or damaged packages from the mail carrier
- Once your order is shipped, it is entrusted to USPS/UPS for delivery, and sundaykinda.love relinquishes control over its handling. We cannot be held liable for any lost or damaged packages during transit.
- If such an issue arises, please reach out to us, and we will do our best to assist you.
- If you find that you've entered an incorrect address please let us know right away via email, otherwise once your order has been shipped out we are no longer responsible and you must contact USPS or UPS to make the necessary corrections and are responsible for any additional shipping fees that may occur.
- All shipping costs are covered by the customer and is non-refundable
- If your order is marked delivered but you have not received it, please contact us within 5-7 days of the marked delivery date so we can best assist you
How long will it take for my order to be shipped?
- As stated in the product descriptions, there is a 2-5 week processing time for orders. However, this processing time does not include shipping and delivery time.
- Once the order ships, you will receive a shipping notification email along with your tracking number.
- Orders typically arrive within 2-8 business days after being shipped, excluding Sundays, Federal Holidays, and unexpected shipping delays.
- If an attempted delivery notice is left by the shipping courier, please follow up with USPS/UPS for redelivery or pick up instructions.
- Sunday-Service cannot schedule redelivery attempts.
What shipping company do you use, where do you ship to, and how can I track my order?
- Domestic orders will be shipped via United States Postal Service (USPS) or through UPS (United Parcel Service).
- Tracking will be provided from the respected carrier via email once the order is ready to ship.
How much is shipping?
- Shipping in the US is calculated depending on location.
- Orders placed in the U.S. that are over $60 have a free shipping offer.
CANCELLATION AND REFUND POLICY:
- If, at any point before your order ships, you no longer agree with the terms outlined in this policy, please feel free to contact us via email, hello@sundaykinda.love. We will promptly cancel your order and issue a full refund.